Customer Service B2B & Logistics

We are looking for an intern to join our Logistics and Customer Service B2B department. The responsibilities of the new administrative collaborator will include but are not limited to:

• Ensure an ultimate customer experience. You are the point of contact for our B2B customers.
• Handle inquiries and resolve issues by email and phone.
• Management of the order portfolio, restocking and exchange.
• Management of the delivery planning.
• You work closely together with your colleagues.
• Resolve delivery issues for export shipments and Bellerose store shipments.
• Integrate the "In & Out" files coming from our logistics partner to ensure stock synchronization between our systems.

Essential skills and qualifications include:

• Administrative or commercial studies background.
• Knowledge of Microsoft Office suite.
• Fluent in English. Knowledge of French and Dutch is an asset.
• Strong communication skills.
• Strong administrative skills, precise, and good personal organization.
• Autonomous, proactive, eager to learn by asking good questions and deeply understanding the processes.
• Team-player & patient.
  

• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together.
• Flat hierarchies and short communication processes.
• Flexibility and autonomy: flexible working hours.
• The possibility to give input and develop yourself in our company.
• Activities in the office: yoga, raclette in winter, bbq in summer