Customer service B2B & logistics

We are looking for a trainee to join our B2B Customer Services and Logistics team. The responsibilities of the new member of our administrative team include:

• Ensuring an optimal customer experience as the main point of contact for our B2B customers.
• Managing enquiries and resolving problems by e-mail and telephone.
• Ensure an optimal customer experience. You will be the point of contact for our B2B customers.
• You will handle enquiries and resolve problems by e-mail and telephone.
• Managing the order backlog, restocking and exchanges.
• Efficient delivery planning.
• Working closely with team members.
• Resolve delivery issues for export shipments and shipments to Bellerose shops.
• Integrate ‘In & Out’ files from our logistics partner to ensure stock synchronisation between our systems.

The essential skills and qualifications are as follows:

• Administrative or commercial background.
• Knowledge of the Microsoft Office suite.
• Fluency in English. Knowledge of French and Dutch is an asset.
• Strong communication skills.
• Strong administrative skills, precision and good personal organisation.
• Autonomous, proactive, willing to learn by asking good questions and understanding processes deeply.
• Team spirit and patience.

• An inclusive international environment where people from different backgrounds, lifestyles and nationalities enjoy working together.
• Flat hierarchies and short communication processes.
• Flexibility and autonomy: flexible working hours.
• The opportunity to contribute and develop within our company.
• Office activities: yoga, raclette in winter, barbecues in summer.